District
Connection.One home for
district work.

Keep the district website current without calling a developer for routine updates.

District identity

Manage the district name, short name, contact information, address, organization details and public-facing identity.

Brand controls

Configure the district logo, colors, typography, visual treatments and reusable site-wide presentation settings.

Homepage welcome banner

Edit the introductory line, main headline, description, calls to action and overlay treatment.

Multi-image hero carousel

Upload and reorder as many as five homepage hero images. Multiple images automatically become an accessible carousel.

Homepage sections

Manage the About area, legacy story, services, safety guidance, community information, contact details and photo gallery.

Configurable Legacy headings

Customize the Legacy section label, including Legacy & service, and its title to match the district's message.

Optional gallery carousels

Shared Photo Gallery and standalone Image gallery components include a default-on Include carousel switch in Component settings and Edit on page. Show an image-only slideshow above the grid, or turn it off to keep only the grid. The built-in Photo Gallery page has its own switch under Content > Photo gallery.

Fullscreen gallery playback

Browse photos using edge controls and lower-center captions. Expand a photo and continue playback with previous/next, play/pause and close controls. Arrow keys navigate and Escape closes; reduced-motion preferences disable autoplay until Play is selected.

Media library

Upload optimized images, use external image sources where appropriate and reuse district imagery in content and documents.

Content backup

Export or preserve site content for operational continuity and recordkeeping.

Separate mailing address

Maintain a full district mailing address separately from the district contact address.

Additional public contacts

Add contacts with name, full address, phone, email and website. Choose whether each appears on public contact lists and inspect the preview before publishing.

Custom social links

Add titled external social links, including LinkedIn, without requiring a subtitle.

Spelling assistance

Use Check spelling in supported editors and browser spelling suggestions across text inputs. Review suggestions before applying them.

Build public pages visually while maintaining a consistent district brand.

Visual page builder

Add, remove, resize and reorder components on a responsive desktop canvas.

Custom and protected pages

Create new pages, configure page titles and URL slugs, manage visibility, and safely customize protected core pages.

Reusable components

Add hero, text, image, gallery, notices, news, events, services, people, records, forms and service-area components.

Component customization

Control width, alignment, spacing, backgrounds—including transparent backgrounds—and content-specific display settings.

Inline editing

Edit component content and settings from the page preview, with direct links to the relevant data-management workspace.

Responsive preview

Preview page layouts before publishing to confirm presentation across available space.

Navigation management

Choose which pages appear in the main navigation, edit labels and organize the public menu.

Spacious content editors

Edit services and district-map titles and descriptions in a modal, with clear switches for component display options.

Membership application editor

Edit Join the district application in a dedicated modal and use switches to accept board-member and response-team applications. Submitted applications connect to private CRM contacts and follow-ups for staff review; submission does not approve membership.

Safe district switching

Unsaved edits, saved drafts and unpublished changes block site switching until reviewed and published or deliberately discarded. The public Switch site menu opens the selected district's website.

Document-picker modal

Administrators can select documents they are authorized to access when configuring document-library components. Selection does not grant public access to restricted records.

Maintain the public information residents routinely look for.

Board and team directories

Manage board members and operational team members with biographies, roles, photos, phone numbers and email addresses.

Public member profiles

Present staff and board information in clean, focused detail modals instead of expanding the page layout.

Service catalog

Publish district services with descriptions, supporting information, images and related documents.

Safety topics

Create and maintain public education and safety guidance with links, documents and supporting media.

Service applications

Offer online general service, inspection, burn-permit and recruitment requests on the public website and app. Configure eligibility, fees, limitations and instructions, plus optional document or website links.

Staff request review

Review private submissions, record decisions, appointment details, permit references and conditions, and staff notes. Submission receipts do not authorize burning or confirm appointments.

Connected requests

Open a request's linked contact and follow-up. Keep supporting documents and linked electronic signatures with the request.

District-specific receipts

Edit each district's Service request confirmation email template. Receipts include service, submission date and reference number when the applicant supplies an email and district sending is configured.

Deliberate safety updates

Attach a document or external resource to safety topics. Changes persist only when saved.

Contact information

Maintain district location, phone, email and contact details once for consistent use across the site.

Removal safeguards

Confirmation dialogs protect against accidental removal of leadership and other important records.

Coordinate district meetings and events from one structured workspace.

Meeting and event records

Create, edit, publish and organize upcoming meetings, public events and training dates.

Recurring schedules

Configure repeat patterns with optional end dates. Bounded series create occurrences through the end date; open-ended series initially create a year ahead, with continued scheduling supported through the managed service.

Occurrence and series editing

Change one meeting independently or use Edit series for upcoming occurrences. Preserve past meetings and individual changes; customized meetings outside a changed schedule remain individual meetings. Delete a single occurrence after confirmation.

Calendar and search

Browse a sticky calendar with scheduled-date markers, filter by a selected day, clear to All dates, and search meetings by name or date.

Meeting audiences

Choose Public, all signed-in district users, selected District Users groups and users, or administrators only. Signed-in users see public meetings plus meetings shared with them.

Station location suggestions

Choose a district station address in the meeting editor or enter a custom location.

Location defaults

Start new events with the district’s saved address while allowing event-specific locations.

Descriptions and links

Publish full meeting details and add helpful links within event descriptions.

Ordered meeting documents

Attach agendas, minutes, packets and supporting files, then set their order. Residents see the available documents in the administrator's saved sequence.

Calendar downloads

Let residents add a meeting or event to their personal calendar.

Public calendar navigation

Provide clear pathways from event details to the complete district calendar.

Efficient administration

Upcoming records load first; past events remain available on demand without slowing the workspace.

Use meeting detail screens and related recordings

Full-page meeting editing with aligned fields, station address choices, and recording access.

Publish timely information and connect residents to the complete story.

Community notices

Create concise alerts and public notices with full details presented in a polished modal.

District news

Publish dated stories with summaries, full-story content and optional external website links.

Linked meetings and documents

Associate both a meeting or event and a public document with the same notice or news item.

Public detail experience

Residents can review the notice first, then choose whether to open its related meeting, document or external website.

Component display controls

Choose how many items appear and whether a component shows the latest records or specific selected items.

Separate news and notice selection

Choose News or Notices first, then use the matching record-picker modal to select specific items for the component.

View-all pathways

Guide residents from featured notices to the complete notice or news collection.

Organize public files for residents while giving staff practical records-management tools.

Folder-based records library

Create and organize folders and nested document collections using a familiar records layout.

Document publishing

Upload PDFs and other supported files, assign categories and folders, and control public visibility.

Document composer

Prepare structured district records using configurable category templates and district information.

Direct document links

Use Share to copy a stable link to a document's reading page. Sharing a link does not grant access to restricted records.

Replace file

Update a document while preserving its shared link. Replacement cannot be undone through this action and removes custom e-sign fields; review detected fields and recreate custom fields for the new file.

Document and folder permissions

Choose public access, selected District Users groups and individual users, or administrators only. Parent-folder restrictions still apply, and district administrators retain access.

Dedicated reading screen

Read extracted document content in a focused screen with back-to-records navigation. The original PDF remains available when exact layout or signature-line fidelity is needed.

Print and download

Access original PDF download and print controls at both the top and bottom of the reading screen.

Document preview

Administrators can preview records and signed submissions without downloading them first.

Search, filters and pagination

Search titles, filenames, tags and folders; filter by category, year, file type and visibility. Browse folders and paginated results, with empty public branches hidden from residents.

Document categories

Add, rename and delete categories from a dedicated management screen, reviewing document and gallery usage when making changes.

Visibility at upload

Set the public/private switch while uploading a document. Public is the default; public availability also depends on the folder and publication settings.

Consistent filenames

Keep the document name first and date last, such as meeting_minutes-2026-01-08.pdf.

Plans, maps and signing actions

Organize operational documents using Plans and Maps categories and open available electronic-signing actions from Records.

District Documents for Windows gives authorized administrators a desktop workspace for local files and the district records library.

Installable Windows application

Download the Windows app from Records and install it for the Windows user. The application includes its runtime and uses existing district administrator accounts.

District sign-in and access

Sign in with the district server address and administrator credentials. The account determines available districts and must include document-management permission.

District and local file browsing

Browse and search district documents alongside local Windows folders. Choose a local location, navigate subfolders, create local folders and open Windows Explorer.

Folders and document organization

Create, rename and move district folders; rename and move documents. Change a saved document’s category from its editor. Only empty folders can be deleted.

Folder permissions

Set district folders to Public, Administrators only, or selected district groups and users. Parent-folder restrictions continue to apply; moving an item changes its inherited restrictions.

Categorized uploads

Select a district category and upload selected local files or use the Windows file picker. Files are limited to 25 MB each and start private. Manage document sharing and publication through the website.

Downloads without overwriting

Download selected district files into the current local folder. Existing files are preserved; duplicate names receive a number.

Clear transfer results

Review successful and failed transfers. A failed upload stops the batch so staff can retry unfinished files. Concurrent-save conflicts retain the form for review.

Explicit file transfers

Uploads and downloads are deliberate copies, not automatic synchronization. Editing a downloaded file does not change the district copy; uploading creates a new private document.

Controlled removal and sign-out

Deleting a district library entry leaves local files untouched and retains stored files for retention policies. Sign-out clears account credentials from memory; downloaded files remain in the chosen Windows folder.

Collect signed district documents without purchasing a separate basic e-sign workflow.

PDF e-sign enablement

Mark an uploaded PDF as available for electronic signature. An E-sign enabled badge identifies eligible records, and Edit signing fields opens field configuration.

Detected and custom signing fields

Review automatically detected Document Fields and supplement them with custom fields. Detected document fields are required; field detection finishes before the resident enters signing information.

Public signing workflow

Residents complete the document fields, name, signature and consent, then submit. Email and phone are optional.

Signed-copy delivery

Explain that a completed signed copy will be emailed when the signer supplies an email address. Delivery uses the district's configured sender.

Submission review

Authorized staff can view, preview, download, filter and search signed submissions.

Review status

Update a submission’s internal review status directly from the e-signed submissions workspace.

Folder organization

File submissions into managed folders, including an Unfiled view, with rename and context-menu controls.

Protected deletion

Delete a submission only after confirmation, removing the database record and associated stored files.

Dedicated permission

E-signed submissions are hidden unless the administrator has the specific permission or is a super administrator.

Create public intake tools that belong to the district—not a disconnected third-party form account.

Visual form builder

Create forms in a spacious editing modal and add questions in the order residents will encounter them.

Configurable questions

Build and maintain form questions, response fields and related form content.

Reusable form component

Place a configured form on the appropriate public page through the component builder.

Structured submissions

Store each form, its questions and its responses in the platform for district review.

Optional e-signature

Enable electronic signatures for a form when acknowledgment or authorization is required.

Join-the-district applications

Publish dedicated board-member and team-member application experiences.

Consistent phone formatting

Guide residents to enter readable, properly formatted phone numbers across forms and applications.

Own the district’s audience and send branded updates from its verified domain.

Subscriber management

View and search subscribers by name or email and manage subscription status.

Distribution groups

Create, edit and describe public subscription groups, including custom subscription types.

Resident preferences

Let subscribers update the groups they receive or unsubscribe, using clean mobile-friendly preference dialogs.

Branded templates

Customize group-specific email labels, opening text, inbox preview text, links headings and message presentation.

Live automatic preview

Preview representative email content for the selected subscription type without manually refreshing.

Content-aware links

Inject links to notices, news, meetings, related documents, external websites and the district calendar when applicable.

Publish-triggered delivery

Send relevant messages when notices, news or events are published to subscribed audiences.

Engagement reporting

Review campaigns, delivery totals, estimated opens and tracked link clicks with clear tracking limitations.

Interactive performance dashboard

Review sent, delivered, opened, clicked and delivery-issue totals with selectable column, horizontal bar, line and area charts.

Recipient drill-downs

Drill from campaign sends into recipient email addresses and recorded delivery or engagement details. Breadcrumb navigation returns to the send or dashboard.

Combined email and postal signup

Residents can request email updates and physical mail through one signup linked to one CRM contact. Postal requests require a complete address and are available when the district enables public physical-mail enrollment.

Physical mailing preferences

Residents can manage email subscriptions and Physical mailings through Update preferences. Turning off public postal enrollment hides address enrollment controls without deleting existing contacts or subscriptions.

Physical mailing administration

Review postal requests in Email > Physical Mailings. The list does not print or dispatch postal mail.

Verified district sender

Send from an approved address on the district’s own verified domain through Amazon SES.

Managed domain onboarding

Macke’s Software handles district sender-domain setup, authentication records and verification.

Tenant protection

Each district’s verified sending domain stays protected from use by other districts.

Test delivery

Send a configuration test before relying on the district sender for public campaigns.

Show residents where the district serves using the best available boundary information.

Coverage-area component

Place an interactive district service-area map on public pages.

Contextual basemap

Display counties and surrounding geography beneath a transparent highlighted service polygon.

Map controls

Pan farther and zoom out to twice the initial view width. Initial centering and Reset continue to frame the current district, even with surrounding districts enabled. Map tiles load as visitors explore.

Source disclosure

Identify the source of the published boundary in the map disclaimer area.

Central boundary import

Support large service-area datasets and preserve unmatched imported records for later assignment.

Managed boundary matching

Search the complete imported dataset and explicitly link the correct polygon to a district site.

Authoritative display name

Use the linked department record for district naming rather than relying on inconsistent source-boundary names.

Surrounding districts

Enable Show surrounding districts in Component settings or Edit on page. Show onboarded districts with active sites and matched public boundaries within approximately 100 miles of the current coverage bounds. Neighbor areas use their own primary colors, lighter fills, dashed outlines and names; the legend uses names and color swatches without numbering.

Editable map content

Customize the map eyebrow, title and introduction in Edit content. Compact header spacing and clear switches control the public presentation.

Give staff tools to publish carefully and recover when content needs to change.

ADA and WCAG readiness checks

Scan page content and documents for common readiness concerns before publication.

Document accessibility workflow

Review findings and remediate supported document-accessibility issues.

Compliance-aware publishing

Run the same checks and save workflow whether publishing from the main editor or inline editing.

Draft workflow

Save work as a draft, identify pending unsaved changes and confirm before leaving an unfinished editing session.

Publishing controls

Preview changes, publish intentionally and receive clear success or failure feedback.

Page-version comparison

Compare saved page fields and component settings with current values. Identical consecutive snapshots are combined and matching versions are labeled. This does not compare the contents of uploaded PDF or Word files.

Page restoration

Restore a retained page version into unpublished changes, then review and publish. Separately managed shared records are not part of page snapshots.

Content archive

Archive deleted content items and restore them later instead of losing them immediately.

Protected core pages

Keep required site pages from accidental deletion while still allowing their content and visibility to be managed.

Certification archives and deletion

Review archived certifications alongside other archived content. Permanently delete supported archived items only after confirmation.

Protect unsaved detail edits

Updated detail screens show unsaved changes and confirm before discarding edits.

Use consistent date and dropdown controls

Admin dropdowns share a blue arrow and neutral choices; date controls show a single readable date.

Give each district employee the access needed for their role—and no more.

Administrator invitations

Invite additional district users and assign access for the appropriate site.

Granular permissions

Control access to content areas such as communications, records and e-signed submissions.

Delegation safeguards

Administrators cannot grant permissions they do not possess themselves.

Flexible invitation choices

Select or deselect individual permissions while preparing an invitation.

Site-scoped access

Keep district users and data associated with the correct tenant site.

District Users groups

Create user groups and find members by name or email for restricted document and meeting audiences. These groups are separate from CRM groups and email distribution groups; page-draft restoration does not replace current memberships.

Account enable and disable

Authorized administrators can disable or re-enable an account with confirmation, separately from permanently deleting it.

Built-in support

Create and follow support requests from the administration workspace.

Team Viewer access

Give staff viewer access to assigned restricted pages without granting the full administration workspace.

Searchable help

Find step-by-step guidance for district workflows and the Contacts CRM within the administration workspace.

District user profiles

Open dedicated user profiles with account information, access, certifications, profile photos and working hours.

District groups and directory totals

Manage district-specific groups, memberships and invitations. Summary counts help staff review users, groups and pending invitations.

Profile photographs

Users can update their own profile photo; authorized administrators can manage other users’ photos. Photos use protected delivery and support images up to 2 MB.

Certifications, renewals and history

Track credentials, issue and expiration dates, one image per credential and renewal history. Review latest certificates or full history from the user profile.

Volunteer and career schedules

Record district-specific volunteer or career classification and recurring start/end times for each weekday. Review weekly hours in the district’s time zone.

Open user details from the directory

User and equipment detail arrows align near the right edge of their rows.

Build a private, district-wide view of residents, households, organizations and the relationships between them.

Dedicated Contacts workspace

Separate Directory, Groups, Follow-ups and Duplicate review screens keep daily work focused. CRM records save immediately and are not published on the website.

Flexible contact types

Create residents, households and organizations, or add custom contact types directly from the editor.

Complete contact profiles

Maintain names, titles, optional email, formatted phone, website, full address and preferred contact method.

Search and filters

Search names, email addresses, phones and addresses. Filter by type, group and active or archived status, with directory counts and open follow-up totals.

Related profiles

Link household members, employers and community partners with relationship labels. Open related contacts directly or remove a relationship when needed.

Activity and change history

Record notes, calls, emails and meetings; keep tasks with the profile and retain an audit of contact-field changes.

Archive and restore

Archive contacts without losing their history, find them through the archived filter and restore them later. Archiving alone does not unsubscribe a contact.

Bulk actions

Select contacts for group assignment, archiving or restoration rather than updating every record individually.

Private, permission-controlled records

Restrict access by district and Contacts permission. Revision checks prevent silently overwriting another administrator's contact edits.

Open contacts from the directory

Contact rows use clearer name and type information with clickable rows and a trailing details arrow.

Organize community relationships, assign next steps and keep the directory accurate.

Create and maintain groups

Create named groups even before adding members, view membership counts and open each group's directory list.

Multiple group memberships

Assign a contact to several groups through the searchable membership picker, CSV import or bulk actions.

Safe group changes

Rename a group without losing membership. Delete a group to remove only its memberships; contacts and their other groups remain.

Follow-up creation

Create a task from the Follow-ups screen or a profile. The contact type-ahead searches after two characters and shows up to six matches.

Dates, states and assignments

Use calendar-style due dates, assign or reassign district users, and filter by state or assignee. States are Open, Reviewed, On hold, Processing, Removed and Complete. Inline saving indicators preserve selected values.

Connected task history

Follow-ups remain linked to the contact and appear in its activity history. CRM tasks track work internally and do not send email reminders.

Potential duplicate detection

Review contacts of the same type sharing an email or phone. Shared family details may be legitimate; nothing merges automatically.

Swap the retained profile

Review Keep and Archive during duplicate confirmation and use Swap to reverse which contact survives before merging.

Controlled merging

Choose the profile to keep. Combine groups, activities, relationships and subscription links, retain suppression, and archive the original profile with its original details.

Review clearly separated duplicate matches

Duplicate review separates matching contact rows and formats shared phone numbers for readability.

Connect signup information and communication preferences without treating every contact as a subscriber.

Signup integration

Link existing and new email or physical-mail signups to clearly matching resident profiles. Ambiguous matches stay separate for review.

Online submission follow-ups

District-facing visits, service applications, contact messages, online forms, mailing/subscription requests and e-signatures create private follow-ups linked to their source. Platform registration and account-access requests are excluded.

Personal district email

Click a contact email address to open a dedicated composer screen. Send using district branding and the configured sender and reply address; successful sends enter contact activity. Do not contact is respected, and duplicate-send protection distinguishes rejected sends from uncertain outcomes.

Website inquiry follow-ups

Residents, households and organizations can use Send a message with a name, email or phone, and a short message. Submissions become private open CRM follow-ups for staff assignment and tracking, without subscribing the sender to newsletters. The form is for non-emergency communication.

Subscription visibility

See linked newsletter status, physical-mail requests and the latest ten tracked email deliveries, including available open, click and delivery-issue information.

Do not contact switch

Suppress linked or matching newsletters and linked physical mail. Clearing the switch does not automatically resubscribe anyone.

Consent stays separate

Manual and imported contacts do not gain newsletter consent. CRM groups organize contacts and remain separate from Email distribution groups.

Guided CSV import

Use a template, column mapping, preview and validation. Import up to 500 contacts per file, include group memberships, and skip exact normalized matches without overwriting profiles.

Filtered CSV export

Export matching contacts across all directory pages, up to 10,000 per export, including archive and suppression status. Spreadsheet formula prefixes are escaped.

Consistent daily experience

Responsive layouts, standard save notifications, loading spinners and keyboard-accessible controls support desktop and mobile administration.

Manage district vendors and connect them to operational records.

Supplier directory

Manage repair shops, equipment suppliers, apparatus dealers, and other vendors under Contacts > Suppliers. Store contact information, addresses, and custom categories.

Supplier links

Attach a supplier to apparatus, equipment, and maintenance records.

Keep responsibilities, deadlines, linked records and completion history together.

District obligation register

Create and edit obligations with categories, applicability, due dates, work status, sources, instructions and optional status.

Multiple responsible people

Search and select more than one district user as responsible for an obligation. Add or remove assignments as responsibilities change.

Assignment notifications

Newly assigned people can receive an email explaining the responsibility and linking to the obligation after sign-in, using configured district email delivery.

Lead-time reminders

Configure reminder milestones in days, including 0 for the due date. Automatic email reminders notify assignees and skip completed obligations and removed assignments.

Upload evidence in context

Upload a document from Linked records without leaving the obligation. Set its category, folder and public/private visibility, then attach the upload to the obligation.

Linked records and meetings

Find existing supporting documents and meetings, keep their links with the task and record confirmation or receipt numbers.

Recurring terms and completion

Manage recurring schedules, record completion evidence and dates, and start the next term after the previous obligation is completed.

History and exports

Review completion history, download a PDF and save supporting exports into Records. Review starter applicability and source dates before relying on them.

Maintain district facilities and operational records alongside the public website.

Station management

Maintain station information and locations for administration and available public station displays.

Station visits

Configure visiting days and hours with clock-style time pickers, separate appointment instructions, optional appointment resource links and online visit requests. Staff confirm appointments after review. Archive or delete stations from their editor.

Apparatus records

Manage unit identification, apparatus type and vehicle details with VIN lookup assistance where available.

Five apparatus photos

Upload, review, replace and remove up to five vehicle photos per apparatus record.

Dedicated vehicle title

Keep one staff-only vehicle-title image separately from the five apparatus photos.

Maintenance management

Manage maintenance schedules and unit-related maintenance records in the station-management workspace.

Incident records

Create and manage incident records with public visibility controls and permission-aware access.

Incident archive recovery

Find archived incidents in the content archive and restore them as private drafts for review.

On-duty roster

When district app access is enabled, review members’ response status, contact details and profile pictures in the On-duty roster. View response totals and the complete member list.

Apparatus details and service history

Open dedicated vehicle detail and edit screens to manage apparatus information and associated maintenance history.

Edit stations and review active visit requests

Station details use a full-page editor, and completed follow-ups leave the active visit inbox.

Attach an apparatus supplier

Apparatus records can reference a supplier from the district directory.

Find and maintain service history and repairs

Full-page maintenance editors and searchable service history with apparatus photos, filters, dates, vendors, and costs.

Keep operational assets, inspection evidence and water-supply information connected.

Equipment inventory

Search equipment and open dedicated detail screens with identification, station or apparatus assignments, inspections, purchase information, photos and linked history.

Equipment maintenance and checks

Record maintenance and checks against the equipment item. Checks require an electronic signature, default to drawn signing and become locked once signed. Generate a PDF report when needed.

Hydrant inventory

Create, search and maintain hydrants with location coordinates, numeric flow and capacity information, status and a picture.

Maintain equipment using organized detail sections

Equipment fields are grouped into clear sections, with custom types, supplier links, and related station/apparatus assignments.

Download or print equipment QR labels

QR labels load automatically and can be downloaded or printed for equipment identification.

Keep private district conversations available while staff work in the website or mobile app.

Website conversations

Open Messages from the signed-in account menu, including with Team Viewer access. A floating sidebar keeps direct and group text conversations available while staff use the website.

Conversation tools

Reply to messages, like messages, review read indicators and track unread notifications within district conversations.